Appointment scheduling
Supernila + Acuity Scheduling: AI lead capture that fills your Acuity calendar
Acuity keeps your calendar tidy with intake forms, reminders, and deposits. Nila keeps it full. Every qualified visitor who chats with Nila's AI widget on your existing site lands as an Acuity appointment with the conversation context attached, plus 60-second SMS follow-up so warm leads never go cold.
How the integration flows
- 1
A visitor on your site chats with Nila's AI widget and gets qualified (service, timing, any prep questions).
- 2
Lead books into Acuity as an appointment with the service type, contact info, and intake notes from the conversation.
- 3
Owner gets an SMS with the appointment summary and a one-tap accept.
- 4
Acuity's own reminders, deposits, and cancellation policies keep running to reduce no-shows.
- 5
After the appointment, Nila triggers a review-request SMS and turns 5-star replies into Google Business Profile posts.
What you get with Supernila + Acuity Scheduling
Win the clients who need to ask first
Acuity's booking page is perfect for repeat clients who already know what they want. Nila wins the larger group who message 'do you take new clients?' or 'which service is right for me?' at 10pm, qualifies them, then books them into Acuity.
Fewer no-shows, without you lifting a finger
Acuity already handles deposits, reminders, and cancellation policies. Nila adds a warm, on-brand confirmation the moment a client books and a gentle nudge if they go quiet, so more booked appointments actually show up.
Reviews and GBP posts after every appointment
Acuity says the appointment is complete. Nila sends a review-request SMS in your voice at the right time of day. Five-star replies become drafted Google Business Profile posts you approve in one tap.
FAQ
Does Supernila replace Acuity Scheduling?
No. Acuity keeps owning your calendar, intake forms, reminders, and deposits. Supernila is the top-of-funnel and marketing layer that captures and qualifies new leads, then books them into Acuity.
Can Nila route leads to the right Acuity appointment type?
Yes. You map your Acuity appointment types to Supernila's service qualifiers once during setup, and Nila books each new lead into the right one automatically.
What about cancellations or no-shows?
Acuity fires the cancellation or no-show event. Nila routes it: cancellations get a soft re-engagement SMS, and no-shows drop into a 30-day reactivation sequence so the lead isn't lost.
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