For E-commerce businesses
More pre-sale answers. Less lost revenue.
Supernila is an AI assistant built for owner-led e-commerce and DTC brands. Nila answers shopper questions on your store and captures the lead, follows up on the leads she captures by text and email, and turns happy buyers into reviews and social proof, without adding another app to manage.
No credit card required. We set Nila up around your business, services, and service area. Prefer to talk? Book a call.
78%
of leads go to whoever answers first
Average first-response time runs past 42 hours, and replying within five minutes makes qualifying a lead far more likely. A founder packing orders can't answer pre-sale questions in time.
Harvard Business Review, 2011 (2.24M leads studied)
$1.5–4K
wasted per month on marketing that fails
E-commerce brands spend on agencies, ads, and apps but can't measure what works. Most quit after 90 days. Many never restart.
OnPurpose Media, WebFX 2025
The problem
Where e-commerce leads go to die.
Pre-sale questions go unanswered.
Shoppers ask whether it fits, when it ships, or if it's in stock, then bounce if nothing answers. By the time you surface from packing orders, they've bought elsewhere.
One-time buyers never come back.
Most stores pour budget into acquisition and let the customer list go cold. The repeat purchase that costs nothing to win is the one nobody followed up on.
Great products, thin social proof.
Happy customers rarely leave a review unasked, and without fresh reviews and content your ads and storefront convert worse than they should.
What changes
What Supernila gives an online store owner.
Shopper questions get answered and captured.
Nila answers sizing, shipping, stock, and returns questions on your store, captures the email, and attaches the context so the pre-sale lead isn't lost.
Captured leads get followed up, automatically.
Up to six touches by text and email. Nila can also reach out to past buyers about what's new, turning the list you already own into repeat revenue.
Reviews and social proof, handled.
Nila drafts review replies for your OK and publishes posts to your social pages, so the proof that lifts conversion keeps building without you writing it.
Works with your tools
Plugs into the stack you already run.
Nila captures shopper inquiries with the details attached, no copy-paste. Your store platform, email tool, and CRM connect through Zapier.
Right for you if
Owner-led e-commerce and DTC brands (roughly 1 to 25 people) that want more pre-sale conversions and repeat purchases without hiring a marketing team or bolting on five more apps.
Probably not for you if
Large multi-brand retailers with an in-house growth team, or marketplace-only sellers with no storefront or customer list of their own. We'll tell you up front rather than sell you something that won't fit.
Built for every e-commerce specialty
FAQ
Will Nila sound like my brand?
Yes. Nila works from your business information and writes in your brand voice. You choose whether her posts publish automatically or wait for your OK.
Can Nila answer shipping, sizing, and stock questions?
Yes. Nila answers the common pre-sale questions shoppers ask, captures their email, and leaves anything that needs your judgment to you, so the lead stays warm instead of bouncing.
Does Supernila replace my store or email platform?
No. Supernila is the AI layer on top of your store: it captures leads, follows up by text and email, and keeps your reviews and posts moving. It connects to your store, email tool, and CRM through Zapier rather than replacing them.
Can it bring back past customers?
Nila can also reach out to past buyers about what's new, so the list you already own keeps working for you.
How much does Supernila cost?
$149/month with a 30-day free trial, no credit card required, cancel anytime. White-glove launch setup is included.
Ready to stop doing marketing manually?
Tell us about your business and we'll get your AI marketing set up.
Start 30 Days FreeNo credit card required. We set Nila up around your business, services, and service area.